Shipping policy

Shipping

• Orders are processed upon confirmation and are typically dispatched on the next business day.

• Delivery usually takes 3–5 business days. Business days are Sunday through Thursday.

• During promotional campaigns, sales, or peak periods, delivery times may be extended due to increased order volumes.

Returns & Exchanges

In accordance with Egyptian consumer protection regulations, and for hygiene and safety reasons, returns are not accepted once an order has been delivered. 

However, if you receive a product that is damaged, defective, missing, or different from the item ordered, we will gladly arrange an exchange or, if a replacement is unavailable, issue a refund.

Damaged, Missing, or Incorrect Orders

If you receive a damaged, missing, or incorrect item, please contact us within 48 hours of receiving your order.

• No additional shipping fees will apply.

• A replacement item will be shipped as soon as possible.

• If a replacement is unavailable, a full refund will be processed once the returned item has been received and inspected at our warehouse.

How to Request an Exchange

To request an exchange, please contact our customer service team at 01034427577 and provide your order number. Our team will guide you through the exchange process.